Return Policy
At Drew Giles Bags, we want you to be completely satisfied with your purchase. Please read our Return Policy to understand the terms and conditions of returning items purchased from drewgiless.com.
1. Eligibility for Returns:
- To be eligible for a return, items must be unused, in their original condition, and with all tags attached. Returns must be initiated within 15 days of the purchase date.
2. Return Process:
- To initiate a return, please contact our customer service team at [email protected] with your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return is received.
4. Refund Processing:
- Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [email protected]. We will assist you in resolving the issue promptly.
7. Non-Returnable Items:
- Some items are non-returnable, including personalized items and final sale products. Please check the product description for details.
8. Changes to Return Policy:
- Drew Giles Bags reserves the right to update, modify, or revise this Return Policy. Any changes will be effective immediately upon posting on our website.
9. Contact Us:
- For questions or assistance regarding returns, contact our customer service team at [email protected].
Explore Drew Giles Bags:
- Discover the perfect bag for every occasion at drewgiless.com. Your satisfaction is our priority, and we appreciate your trust in our brand.